Opaque Chocolate Plastic Barrel Pony 6x8mm-Pack of 25
Availability: In stock
Feefo Reviews - Average 50% (2 reviews)
|Date||Score||Customer Comment||Our Response|
|My heads have not arrived till this day. I placed my order a week before I needed to use the beads just so it could have enough time to arrive. I called two days after I received the dispatch email and was told they couldn’t provide tracking since I didn’t pay for a more expensive shipping method. A... Read More. My heads have not arrived till this day. I placed my order a week before I needed to use the beads just so it could have enough time to arrive. I called two days after I received the dispatch email and was told they couldn’t provide tracking since I didn’t pay for a more expensive shipping method. A week afterwards, I called and emailed again and I was told to contact Royal Mail to find out why my order had not been delivered. Bear in mind that I had no information about the item that had been shipped except my name so I was unable to get an answer from them. I ordered several hundreds of pony beads for braids and I had to scramble last minute to buy the beads I needed. I have made purchases that have been shipped without a tracking number before and they have all arrived safely. I definitely would not recommend this company to anyone. They are time wasters and their customer service is the bare minimum.||Hi, We're so sorry to hear your order has not arrived. We are very proud of our swift delivery times, your order was dispatched from our warehouse the next day of when your order was placed, as your order was placed on Sunday and sent out on Monday. We are very sorry Royal Mail has not been able... Read More. Hi, We're so sorry to hear your order has not arrived. We are very proud of our swift delivery times, your order was dispatched from our warehouse the next day of when your order was placed, as your order was placed on Sunday and sent out on Monday. We are very sorry Royal Mail has not been able to deliver your beads in the time you required, we can only apologize on their behalf, and apologize on their behalf that their first class service does not provide a tracking service. We are finding the majority of our customers are receiving their parcels in very good time, it is with our sincere apologies that without explanation, that they were unable to for you on this occasion. When we were assisting you on the phone, unfortunately we were cut off, so we were unable to assist you further. If you could contact firstname.lastname@example.org we can arrange for duplicate order to be sent out to you using our tracked delivery service, or we can arrange a refund.Many ThanksTom|
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We pride ourselves on our rapid service and aim to despatch most orders within two working days of receipt, although this may be longer during busy periods. For deliveries in the UK, it is usually via Royal Mail for smaller orders and Parcelforce signed for service for heavier or higher value orders. We can despatch to alternative delivery addresses.
Our normal service is fast but we also offer express tracked and signed delivery for our UK customers. Unfortunately we are unable to specify a delivery time for the express service, delivery can take place any time between 8am and 6pm and all express parcels will need to be signed for. Express delivery can take between one and three working days depending on your location.
Unfortunately, there are times when a delivery fails to meet expectations. In these circumstances, we will do our best to find out where the package has gone if it was sent by a tracked service.
|Order value incl VAT|
|Estimated Timing||£0.00-29.99||£30.00-79.99||£80.00 and above|
|UK Royal Mail First Class||1 day||£1.99||Free||Free|
|UK Express Tracked & Signed||1-2 days||£7.19||£7.19||Free|
|Europe Airmail||3-8 days||£9.56||£9.56||£19.19|
|Rest of World Airmail||5-10 days||£16.79||£16.79||£29.99|
*Based on Royal Mail aims to deliver within these time frames for most destinations in the UK.
All of the delivery costs above include VAT. If you live in a VAT exempt country, no VAT will be charged when you checkout. Alternatively if you are VAT registered customer within the EU, you’ll be asked to provide your VAT registration number after which we deduct VAT on your order.
UK includes Highlands and Islands but excludes Republic of Ireland (falls under Europe).
We no longer offer a click and collect service from our head office due to the large volume of orders we have to process every day.
UK Royal Mail First Class: This is Royal Mail’s 24 hour delivery service to most destinations in the UK, generally takes 1-2 working days to reach you (in exceptional circumstances, this could take 3 days if you live in the Highlands and Islands).
UK Express Tracked and Signed: If you want a tracked and signed service, please select this option at checkout. If your order weight is less than 2kg, we use Royal Mail Tracked and Signed service. If it is between 2-30kg, we use Parcelforce Tracked and Signed service. In both cases, you will receive your order within 1-2 working days. Orders placed before noon will be guaranteed to be shipped the same day.
Europe and ROW Airmail: This is sent through Royal Mail’s airmail service. This is not a tracked or signed for service. If you want an express delivery or a tracked/signed for delivery, please contact our Customer Service team.
We want you to be happy with your order, but if for any reason you are dissatisfied with your purchase and wish to return all or part of it please pack up the goods and return to the address on your invoice, including a note of instruction for the goods.
For non-faulty goods, your return should be made within 7 days of receipt and returned items should be in perfect, unused condition. You are also liable for return postal charges for any replacements except for items sent as substitutes. Replacement goods in exchange for returns will be considered a new order and subject to our standard post and packing charges. Please note returned items must be in perfect unused (ie normally unopened) condition.
If you have received a faulty/damaged item please contact us as soon as possible after receipt of your order to arrange a replacement or refund. Please note that items should be received in our warehouse before any refund or replacement can be made.
For all returns we strongly recommend you obtain proof of posting. If you are purchasing from outside the UK, you are responsible for any import taxes or duties.